Shop FAQs
Here are the frequently asked questions for shop.

Seller Knowledge Base Details

Details about Seller Knowledge Base

  • Why sell with ECO Marketplace?

    Whether you already have an online store or have just opened your business, ECO Marketplace can help your businesses increase sales and reach new customers by creating your online store and through our Marketing channels. You can import your products from your existing online store into our marketplace, or easily create your FREE online shop through your online vendor portal. There is no need to pay for expensive website hosting or payment gateways, and best of all it's free to join and there are no monthly fees!
    The benefits of selling on ECO Marketplace are endless! 

  • Who can sell on ECO Marketplace?

    Anyone that creates or sells environmentally friendly, healthy or ECO products/ services can create a store and sell on ECO Marketplace. We do require that all products are: not tested on animals, made from natural or recycled materials, be environmentally friendly, be made from healthy ingredients (food items) and have no synthetic fragrances.

  • Can I still sell on ECO Marketplace if I don't sell physical products?

    YES! If you are an ECO business offering services such as beauty treatments, yoga classes or eco adventures, you can offer customers gift experiences and bundles to sell as products. You can also sell e-books and other digital goods, just select the "digital product" option when adding a new product to your store. 

  • How much does it cost to sell on ECO Marketplace?

    There are no joining or monthly subscription fees. Instead, we charge a 15% commission once an item is sold, which can be added on top of the product price. 

  • How do I manage my selling account/ shop?

    Through your vendor portal. Once you log into your vendor portal, you can access your account information, add shop information, add products, see inventory, manage orders, manage payments and lots more!

  • Can I offer gift-wrap and gift messaging services to my customers?

    YES! We have a gift wrap option and a hamper option in which vendors can bundle products together and offer them in an ECO gift box with a personalised card. We can also provide the gift wrapping material and ECO gift boxes (fees apply)